Maintenance and Support
Service
- Operation and support of business solutions & tools (application, data warehouse, database, server, PC, embedded systems, PLC, network) fulfilment of systems administrator tasks
- Service Level Agreement (SLA) based availability
- Remote monitoring, regular checks (daily, weekly, monthly)
- Fault detection and troubleshooting
- Maintenance
- Customer support - helpdesk
Benefit
- Predictable and high level of readiness of systems
- Cost-effective and increased productivity
- Readily available expert support
- On-call duty